Thank you for purchasing RidePulse LLC cycling gear 🚴♂️. To ensure your shopping experience, please carefully read the following refund policy before purchasing:
I. Scope of Refund Application
You can apply for a refund in the following situations:
Product has quality problems (such as damage, missing parts, malfunction)
Received goods do not match the order (incorrect model, specifications, color)
Goods are unsatisfactory for personal reasons (opened items can also be returned)
Note: Opened goods must be in good condition, without any man-made damage or serious signs of use, in order to be resold.
II. Refund Conditions
The product must be in reusable condition after opening.
Keep the original packaging, accessories, and instructions.
Submit a refund request within 7-10 days of receiving the product (specific terms are subject to store policy).
III. Refund Process
Contact customer service to submit a refund request, explaining the reason.
Return the product to the designated return address as instructed by customer service.
After the warehouse verifies the product, the refund will be processed within 3-7 business days.
IV. Return Shipping Costs
For product quality issues or incorrect shipments: Return shipping costs will be borne by us.
For returns due to personal reasons (opened items are acceptable): Shipping costs will be borne by the buyer.
V. Return Address and Contact Information
📦 Return Address:
8696 Huntingdon Ridge Ln
Montgomery, AL 36117-7485
📞 Contact Information:
Email: danielcayton@ridepulsegear.com
Phone: (334) 732-8943
Please contact customer service to confirm return information before sending the item back to ensure a smooth refund.
VI. Refund Method
Refunds will be processed via the original payment method. The arrival time depends on the payment platform.
VII. Special Notes
We encourage customers to shop with confidence. Returns are accepted even if the item has been opened, but please keep the item intact.
We will do our best to provide fast and professional after-sales service to ensure a worry-free riding experience. 🚴♀️💨